Return, Refund & Exchange Policy

SHIPPING POLICY:

• Fulfillment: All orders will be fulfilled exclusively through UPS.
•  Shipping Timeframes:

• Ready to Wear products: Our customers can expect delivery of Ready to Wear products within an estimated timeframe of 3-5 days.
• Personalized products: Delivery time for personalized products requires an estimated timeframe of 7-10 days.

• Actual Delivery Times: Please note that the actual delivery times may vary based on factors such as location and shipping method.

• Commitment to Delivery: Our team is committed to ensuring prompt and efficient delivery of all orders.

Appreciation: We appreciate your understanding and patience while we work to deliver your orders in a timely and efficient manner.

RETURN POLICY:

At Moxello, we are committed to providing our customers with high-quality products. In the event of a defective or damaged item, we offer the following return policy:

• Reporting Requirements: Claims for defects or damages must be reported in writing within 3 business days of receipt.

• Replacement or Credit: If the defect was not caused by misuse or mishandling, Moxello customer service will determine if a replacement is possible. If not, a credit will be issued to the customer's account.

• Condition of Returned Merchandise: Used merchandise will not be accepted for return.

• Stock Socks: Non-defective Mox Stock socks can be returned within 7 days of receipt, with a 20% restocking fee applied and no reimbursement for return shipping costs.

• Custom Products: Custom products (not labeled as Stock products) cannot be returned or exchanged unless there was a production error.

• Ineligible Replacements: Socks with holes caused by forceful pulling are not eligible for replacement.

• Contacting Customer Service: For a return authorization, please contact customer service before returning any orders.

• Non-returnable Items: Mox Custom Socks and Stirrups are non-returnable and non-exchangeable.

We hope this policy helps ensure a positive customer experience with Moxello.

REFUND POLICY:

• Eligibility: Refund requests for Moxello products must be made within 5 days of receipt and authorized by Moxello customer service.

• Condition: Products must be returned in their original packaging, unworn, unwashed, and free of dirt and odor. Moxello reserves the right to refuse a refund if these conditions are not met.

• Customer Responsibility: The customer is responsible for the cost of return shipping.

• Timeframe: Refund authorizations must be requested and granted within 15 days from the original shipping date. All refund requests will take 15 days to be processed and credited to the primary payment account used for the purchase.

• Customized Products: Customized products are not eligible for a refund.

• Contact: If you have any questions or concerns about your purchase, please contact Moxello customer service team.

• Right to Refuse: Moxello reserves the right to refuse a refund if the above conditions are not met.

By purchasing Moxello products, you agree to the terms and conditions outlined in this refund policy.

EXCHANGE POLICY:

• Eligibility: Mox Stock socks products may be exchanged if the request is made within 5 days of receipt and authorized by Moxello customer service.

• Condition: Items must be returned in their original packaging, unworn, unwashed, and free of dirt and odor. Moxello reserves the right to refuse an exchange if these conditions are not met.

• Customer Responsibility: The customer is responsible for the cost of return shipping and a 15% restocking fee.

• Timeframe: Exchange authorizations must be requested and granted within 15 days from the original shipping date.

• Customized Products: Customized products are not eligible for exchange or return.

• Contact: If you have any questions or concerns about your purchase, please contact Moxello customer service team.

• Right to Refuse: Moxello reserves the right to refuse an exchange if the above conditions are not met.

By purchasing Moxello products, you agree to the terms and conditions outlined in this exchange policy.